Where did the HinsonGayle name come from?
HinsonGayle is named after our founder's late mother, Patricia Gail Hinson Guest. Gail bravely fought her battle against breast cancer and was a true inspiration to every life she touched. We believe that donating to breast cancer research and support is important since it can help other women have hope as they fight this disease. Throughout the year, HinsonGayle designates specific pink pearl jewelry pieces as charity sales where we donate part of the sales proceeds to breast cancer charities. In addition, each October we are proud to participate in National Breast Cancer Awareness Month by donating a generous percentage of sales from our Pink Pearls Collection to the Susan G. Komen for the Cure foundation.
Where can I buy HinsonGayle pearl jewelry?
HinsonGayle pearls are offered online at HGpearls.com and in Amazon.com's Jewelry Boutique. To view our excellent feedback ratings on Amazon.com, click here.
How will my HinsonGayle pearl jewelry be presented?
HinsonGayle's Signature Presentation includes our line premium of jewelry boxes, jewelry pouches and pearl folders. The presentation packing used depends on the piece you purchase. For instance, our elegant pearl folders are usually used for long pearl ropes and multi-strand necklaces. Most of our presentation boxes, pouches and folders are imprinted with the HG logo in silver foil. If you plan to give the pearls to someone special, we are sure that our beautiful presentation will impress for any occasion! We also include a pearl jewelry care card with each shipment.
Do I have to pay sales tax?
We do not collect sales tax if your order's shipping address is outside the state of South Carolina. Sales tax of 6% will be collected if your order is shipped to an address in South Carolina.
How can I apply a promotion code to my order?
You may apply your promotion code on the payment method page or the review order page during checkout. Enter the code where it asks for "Promotional Claim Code" and click the button to apply the discount. If you don't have a promotion code, you may search CouponMountain.com to see if any offers are available.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Diners Club and JCB credit cards and debit cards via secure Amazon.com checkout pages for orders placed online.
If you prefer to pay by check, please email or call us and we will process your order offline. Checks should be made payable to HinsonGayle LLC and mailed to the address we provide when you place your order. We will ship your order after your payment is received and cleared by the bank. Payment clearance can take up to several weeks.
Is my credit card number and payment information secure when shopping at HGpearls.com?
Shop securely and confidently at HGpearls.com. We do not collect payment details such as credit card numbers; instead, all payments for orders at HGpearls.com are collected and processed on secure pages operated by Amazon.com. Amazon is a major online payment processer and maintains CPI compliance certification to protect their users' card information. Amazon is responsible for maintaining the privacy of your payment information and does not share your credit card, debit card or bank account numbers with HinsonGayle LLC or the HGpearls.com server. For more information please view Amazon's privacy policy
and credit card security information.
Do I need an Amazon account to shop at HGpearls.com?
Yes. HGpearls.com has partnered with Amazon.com to provide safe and secure order and payment processing for our customers. If you already have an Amazon account, upon checkout just login with your existing Amazon account email address and password; the checkout process will be quick and easy. If you don't have an Amazon account, you will be able to create one upon checkout. Once you create your account, you can use it to quickly make future purchases at HGpearls.com and Amazon.com.
When is my credit or debit card payment collected?
Amazon will authorize your payment as soon as you finalize your order and click the "Place your order" button. Your payment will be charged to your card once we ship your order. If you decide to cancel your order, please e-mail us at service @HGpearls.com or call us at (864) 556-8509. If your order has not already shipped when you contact us, we can issue a full refund without withholding shipping fees.
How will my purchase from HGpearls.com be listed on my credit card or bank statement?
Your purchase will be listed as "AMAZON *HINSONGAYLE."
How can I track my package or check the status of my order?
Click on the "Order Status" link at the top of any page on HGpearls.com. From there you can elect to track your package, cancel your order, and check your orders status. You will need to login to your account to view the details.
I changed my mind. How can I cancel my order?
To cancel your order, please e-mail us at service @HGpearls.com or call us at (864) 556-8509. If your order has not already shipped, we can cancel your order for you and issue a full refund without withholding shipping fees. If your order has already shipped, you can return the item(s) after you receive them.
Is HinsonGayle pearl jewelry made with natural or cultured pearls?
Our jewelry is created with cultured pearls. Our freshwater, saltwater, Tahitian and South Sea pearls are cultured pearls, meaning that they were created inside living mollusks with human intervention by introducing an irritant into the shell of a mollusk to cause a pearl to grow. Jewelry-grade natural pearls are rare and expensive, that is why almost all pearls used in jewelry are cultured pearls. For more consumer information about pearls and the Federal Trade Commission's guidelines for the marketing of pearl jewelry, please read the FTC's Guides for the Jewelry, Precious Metals, and Pewter Industries.
Where does HinsonGayle get it pearls?
HinsonGayle is committed to designing Simply Stunning pearl jewelry from the best quality pearls available. To ensure that we are able to hand pick premium pearls and pass along exceptional prices, we do not buy pearls from U.S. wholesalers because they generally can't offer the quality and value our customers expect. The pearls used in HinsonGayle jewelry are sourced onsite in Asia by Gregory, the company's founder. This often involves sorting through strand after strand of pearls until he finds the quality, shape and color needed for a particular piece. This process takes a lot of time and patience, but Gregory is committed to ensuring that only the best pearls are given the HinsonGayle name.
What makes HinsonGayle pearl jewelry so special?
We strive to do two things when designing new pieces: 1) select premium quality pearls that enhance the HinsonGayle brand, and 2) create unique pearl jewelry designs that are challenging or even impossible to find at your local jewelry store or other online jewelry retailers. These two things set HinsonGayle apart from our competition and have ensured our special niche in the global pearl market.
Other online jewelers sell their pearls at wholesale prices or up to 80% or more off retail prices. Why does HGpearls.com not do this?
HinsonGayle LLC is well aware that many online jewelers claim to sell pearl jewelry at wholesale or deeply discounted retail prices. Frankly speaking, we find such marketing tactics to be misleading. And many states even prohibit retailers from using the word wholesale in their retail advertisements. HinsonGayle is selling directly to you, the consumer, so we will never claim that we are selling at wholesale prices (even if we are!).
We realize that online jewelers are able to offer lower prices than brick-and-mortar jewelry stores. As an online pearl boutique, HGpearls.com is proud to offer premium quality pearl jewelry at a reasonable price. Your HinsonGayle pearl necklace may appraise for a price higher than what you paid. Regardless, we will not claim that our pearl jewelry is worth more than we are selling it for as a way to get you to buy your pearls from us. The "List Price" that we show for each item is for your reference only. This price is an estimate of what you may expect to pay, on the high end, at a local jewelry store; the price is not necessarily what you would pay at a store if they actually had an identical item. "Our Price" is lower than most jewelry stores because we source our pearls directly in Asia and our overhead costs are lower than brick-and-mortar stores. We are confident that you will not be disappointed by the beauty and value of HinsonGayle Fine Pearl Jewelry, and we gladly offer our 30-Day Guarantee to prove it!
Why does HinsonGayle not always grade its pearls?
Many jewelers and online pearl jewelers qualify their pearl jewelry by assigning quality grades such as AA or AAA. However, these grades are somewhat subjective and unfortunately not always comparable among different stores. Instead, HinsonGayle focuses on designing pearl jewelry that our customers will value for its quality and style. Buy confidently knowing that we back every piece up with our 30-Day Guarantee. For our ultra-premium pieces we will use the AAA-quality term so that you will know you are buying pearls that were selected from the top percentage of the harvest.
Does HinsonGayle pearl jewelry come with an appraisal certificate?
We know that some online jewelers provide free appraisal certificates that are more often than not based on their own in-house appraisal. We do not find such appraisals as useful as independent appraisals issued by third-party appraisers; however, independent appraisals can be expensive. To keep the cost of our pearl jewelry reasonable, HinsonGayle does not include third-party appraisal certificates with your purchase. If for any reason you are not satisfied with your purchase, you can take advantage of our 30-Day Guarantee.
What if there is an issue with my pearl jewelry?
Pearl jewelry, like anything, can break if it is dropped, forcefully pulled, etc. Please take care of your pearls and do not let children wear or play with them. If you wear your pearls often, you may need to restring them every now and then (see below).
If you experience an unexplained issue with your pearls within 30 days of your order's shipment date, we will be happy to repair or replace it free of charge as part of our 30-Day Guarantee. Please follow the return instructions on our Returns page should a return be necessary.
When should I restring my pearls?
Most pearl necklaces and bracelets are strung by hand tying the pearls together with silk thread. Silk can weaken and eventually even break due to exposure to elements such as cosmetics, dirt, oil, etc. It is recommended that you have a jeweler restring your pearls when necessary. How often you wear your pearls and how well you take care of them will determine when you should restring them. If you wear your pearls every week, you may need to restring them after a couple of years or so. If you only wear your pearls occasionally, they may not require restringing for many years. Many local jewelers can restring pearl jewelry.
How can I provide a customer testimonial for HGpearls.com?
We'd love to hear what you think about your HinsonGayle pearls. To be included on our testimonials page, just send an email with the subject line "Testimonial" to us at service@HGpearls.com. Also, please tell us how you would like for us to list your name. Thanks!
Can I suggest a question for your FAQs page?
We value your input. To suggest a question, please send an email to us at service @HGpearls.com.
